Solve network problems
General network troubleshooting
If you are unable to install the HP software, verify that:
All cable connections to the computer and the printer are secure.
The network is operational and the network hub, switch, or router, is turned
All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running
Solve a problem
Make sure the printer is installed on the same subnet as the computers that
use the printer.
If the installation program cannot discover the printer, print the network
configuration page and enter the IP address manually in the installation
program. For more information, see Understand the network configuration
If you are using a computer running Windows, make sure that the network ports
created in the printer driver match the printer IP address:
Print the printer’s network configuration page. For more information, see
Understand the network configuration page.
Click Start, and then click Printers or Printers and Faxes or Devices and
- Or -
Click Start, click Control Panel, and then double-click Printers.
Right-click the printer icon, click Properties, and then click the Ports tab.
Select the Standard TCP/IP port monitor for the printer, and then click
Compare the IP address listed in the dialog box and make sure it matches
the IP address listed on the network configuration page. If the IP addresses
are different, change the IP address in the dialog box to match the address
on the network configuration page.
Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
If the Wireless light on the printer does not turn on, make sure that all of the
“General network troubleshooting” conditions are met.
Though it is not recommended that you assign the printer with a static IP address,
you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
To reset the printer's network settings
Press and hold
(Wireless) button and
(Cancel) button for three seconds.
Press and hold the (Resume) button, and then press the
to print the network configuration page and verify that the network settings have
been reset. By default, the network name (SSID) is “HP-Setup-xx-Officejet-6100”,
where “xx is a random number generated by the printer, and the communication
mode is "infrastructure."
TIP: You can visit the HP online support website at www.hp.com/go/customercare
for information and utilities that can help you correct many common printer
Troubleshoot installation issues