Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to
provide the following information:
•
Model number (for more information, see Finding the printer model number)
•
Serial number (located on the back or bottom of the printer)
•
Messages that appear when the situation occurs
•
Answers to these questions:
◦
Has this situation happened before?
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Can you re-create it?
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Did you add any new hardware or software to your computer at about the
time that this situation began?
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Did anything else occur prior to this situation (such as a thunderstorm or
moving the printer)?