Clear paper jams
CAUTION: To prevent possible damage to the printhead, clear paper jams as
soon as possible.
TIP: If you notice poor print quality, clean the printhead. For more information, see
Clean the printhead.
To clear a jam
Use these steps to clear a paper jam.
Remove all media from the output tray.
Push the handle of the rear access panel and slide to the right, and then pull the
panel towards you.
CAUTION: Trying to clear a paper jam from the front of the printer can
damage the print mechanism. Always access and clear paper jams through
the rear access panel.
Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers,
check the rollers and wheels for torn pieces of paper that might be remaining
inside the printer. If you do not remove all the pieces of paper from the printer,
more paper jams are likely to occur.
Replace the rear access panel. Gently push the door forward until it snaps into
Check the front of the printer.
Open the ink cartridge access door.
If there is paper remaining inside the printer, ensure the carriage has moved
to the right of the printer, free any paper scraps or wrinkled media, and pull
the media towards you through the top of the printer.
Solve a problem
Move the carriage to the left, locate any jammed media inside the printer on
the right side of the carriage, free any paper scraps or wrinkled media, and
pull the media towards you through the top of the printer.
WARNING! Do not reach into the printer when it is on and the carriage is
stuck. When you open the ink cartridge access door, the carriage should
return to its position on the right side of the printer. If it does not move to the
right, turn off the printer before you remove any jam.
After clearing the jam, close all covers, turn on the printer (if you turned it off) and
resend the print job.