Contents
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Get started
Accessibility................................................................................................................................6
HP EcoSolutions (HP and the Environment)..............................................................................6
Manage Power......................................................................................................................7
Conserve Printing Supplies..................................................................................................8
Understand the printer parts.......................................................................................................8
Front view.............................................................................................................................8
Printing supplies area...........................................................................................................9
Control panel........................................................................................................................9
Back view............................................................................................................................10
Finding the printer model number.............................................................................................10
Select print media.....................................................................................................................10
Recommended papers for printing and copying.................................................................11
Recommended papers for photo printing...........................................................................12
Tips for selecting and using media.....................................................................................13
Load media...............................................................................................................................13
Load standard-size media..................................................................................................13
Load envelopes..................................................................................................................15
Load cards and photo paper...............................................................................................15
Load custom-size media.....................................................................................................16
Maintain the printer...................................................................................................................17
Clean the exterior ..............................................................................................................17
Update the printer.....................................................................................................................18
Turn the printer off....................................................................................................................18
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Print documents........................................................................................................................19
Print documents (Windows)................................................................................................19
Print documents (Mac OS X)..............................................................................................20
Print brochures.........................................................................................................................20
Print brochures (Windows).................................................................................................21
Print brochures (Mac OS X)................................................................................................21
Print on envelopes....................................................................................................................21
Print on envelopes (Windows)............................................................................................22
Print on envelopes (Mac OS X)..........................................................................................22
Print photos..............................................................................................................................23
Print photos on photo paper (Windows).............................................................................23
Print photos on photo paper (Mac OS X)...........................................................................24
Print on special and custom-size paper....................................................................................24
Print on special or custom-size paper (Mac OS X).............................................................25
Print borderless documents......................................................................................................26
Print borderless documents (Windows)..............................................................................26
Print borderless documents (Mac OS X)............................................................................26
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3
HP ePrint
Set up HP ePrint.......................................................................................................................28
Set up HP ePrint using the HP printer software ................................................................28
Set up HP ePrint using the printer’s control panel..............................................................29
Set up HP ePrint using the embedded web server.............................................................29
Use HP ePrint...........................................................................................................................29
Print using HP ePrint..........................................................................................................30
Find the printer’s email address.........................................................................................30
Turn off HP ePrint...............................................................................................................30
Remove Web Services.............................................................................................................30
4
Work with ink cartridges
Information on ink cartridges and the printhead.......................................................................31
Check the estimated ink levels.................................................................................................32
Printing with black or color ink only..........................................................................................32
Replace the ink cartridges........................................................................................................33
Store printing supplies..............................................................................................................35
Usage information collection....................................................................................................35
5
Solve a problem
HP support................................................................................................................................36
Obtain electronic support....................................................................................................37
HP support by phone..........................................................................................................37
Before you call..............................................................................................................38
Phone support period...................................................................................................38
Telephone support numbers.........................................................................................38
After the phone support period.....................................................................................40
General troubleshooting tips and resources.............................................................................40
Solve printer problems..............................................................................................................40
The printer shuts down unexpectedly.................................................................................41
Alignment fails....................................................................................................................41
The printer is not responding (nothing prints).....................................................................41
The printer prints slowly......................................................................................................42
The printer is making some unexpected noises.................................................................43
Blank or partial page printed...............................................................................................43
Something on the page is missing or incorrect...................................................................44
Placement of the text or graphics is wrong.........................................................................44
Print quality troubleshooting.....................................................................................................45
Solve paper-feed problems......................................................................................................50
Solve problems using HP ePrint and HP websites...................................................................51
Solve problems using HP ePrint.........................................................................................51
Solve problems using HP websites....................................................................................52
Solve wired (Ethernet) network problems.................................................................................52
General network troubleshooting........................................................................................52
2
Solve wireless problems...........................................................................................................53
Basic wireless troubleshooting...........................................................................................53
Advanced wireless troubleshooting....................................................................................54
Step 1: Make sure your computer is connected to your network..................................54
Step 2: Make sure that the printer is connected to your network.................................55
Step 3: Check to see if the firewall software is blocking communication......................56
Step 4: Make sure the printer is online and ready........................................................57
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)...................................................................................................57
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)..................................................................................................58
After resolving the problems...............................................................................................58
Configure your firewall software to work with the printer..........................................................59
Solve printer management problems........................................................................................60
Embedded web server cannot be opened..........................................................................60
Troubleshoot installation issues...............................................................................................61
Hardware installation suggestions......................................................................................61
HP software installation suggestions..................................................................................62
Solve network problems.....................................................................................................62
Understand the Printer Status Report......................................................................................64
Understand the network configuration page.............................................................................66
Printhead maintenance.............................................................................................................68
Clean the printhead............................................................................................................68
Align the printhead..............................................................................................................69
Clear jams.................................................................................................................................69
Clear paper jams................................................................................................................69
Avoid paper jams................................................................................................................71
Control panel lights reference...................................................................................................72
A
Technical information
Warranty information................................................................................................................81
Hewlett-Packard limited warranty statement......................................................................82
Ink cartridge warranty information......................................................................................83
Printer specifications................................................................................................................84
Physical specifications........................................................................................................84
Product features and capacities.........................................................................................84
Processor and memory specifications................................................................................85
System requirements..........................................................................................................85
Network protocol specifications..........................................................................................85
Embedded web server specifications.................................................................................86
Media specifications...........................................................................................................86
Understand specifications for supported media...........................................................86
Set minimum margins...................................................................................................89
Print specifications..............................................................................................................89
HP ePrint and HP website specifications...........................................................................89
HP ePrint specifications................................................................................................89
HP website specifications.............................................................................................90
Environmental specifications..............................................................................................90
Electrical specifications.......................................................................................................90
Acoustic emission specifications........................................................................................90
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Regulatory information.............................................................................................................91
Regulatory model number..................................................................................................91
FCC statement....................................................................................................................92
Notice to users in Korea.....................................................................................................92
VCCI (Class B) compliance statement for users in Japan..................................................93
Notice to users in Japan about the power cord..................................................................93
Noise emission statement for Germany.............................................................................93
Visual display workplaces statement for Germany.............................................................93
European Union Regulatory Notice....................................................................................93
Products with external AC Adapters.............................................................................94
Products with wireless functionality..............................................................................94
European telephone network declaration (Modem/Fax)...............................................94
Declaration of conformity....................................................................................................95
Regulatory information for wireless products.....................................................................96
Exposure to radio frequency radiation..........................................................................96
Notice to users in Brazil................................................................................................96
Notice to users in Canada............................................................................................97
Notice to users in Taiwan.............................................................................................97
Notice to users in Mexico..............................................................................................98
Notice to users in Japan...............................................................................................98
Environmental product stewardship program...........................................................................99
Paper use...........................................................................................................................99
Plastics...............................................................................................................................99
Material safety data sheets.................................................................................................99
Recycling program..............................................................................................................99
HP inkjet supplies recycling program.................................................................................99
Disposal of waste equipment by users.............................................................................100
Power consumption..........................................................................................................100
Chemical Substances.......................................................................................................100
Battery disposal in Taiwan................................................................................................100
California Perchlorate Material Notice..............................................................................101
Toxic and hazardous substance table (China).................................................................101
Restriction of hazardous substance (Ukraine)..................................................................101
Restriction of hazardous substance (India)......................................................................102
Third-party licenses................................................................................................................103
B
HP supplies and accessories
Order printing supplies online.................................................................................................111
Supplies..................................................................................................................................111
Ink cartridges....................................................................................................................111
HP media..........................................................................................................................112
C
Network setup
Change basic network settings...............................................................................................113
View and print network settings........................................................................................113
Turn the wireless radio on and off....................................................................................113
Change advanced network settings.......................................................................................113
Set link speed...................................................................................................................114
View IP settings................................................................................................................114
Change IP settings...........................................................................................................114
Reset network settings.....................................................................................................114
4
Set up the printer for wireless communication........................................................................115
Before you begin..............................................................................................................115
Set up the printer on your wireless network.....................................................................115
Set up the printer using the HP printer software (Recommended).............................116
Set up the printer using WiFi Protected Setup (WPS)................................................116
Set up the printer using the embedded web server (EWS)........................................116
Change the connection type.............................................................................................117
To change from an Ethernet connection to a wireless connection.............................117
To change from a USB connection to a wireless connection.....................................117
To change from a wireless connection to a USB or Ethernet connection .................117
Test the wireless connection............................................................................................117
Guidelines for ensuring wireless network security............................................................118
Overview of security settings......................................................................................118
Add hardware addresses to a wireless router (MAC filtering)....................................118
Other wireless security guidelines..............................................................................119
Guidelines for reducing interference on a wireless network.............................................119
Uninstall and reinstall the HP software...................................................................................119
D
Printer management tools
Toolbox (Windows).................................................................................................................121
HP Utility (Mac OS X).............................................................................................................121
Embedded web server............................................................................................................121
About cookies...................................................................................................................121
To open the embedded web server..................................................................................122
Index............................................................................................................................................130
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